Effective Date: 2 November 2025
At HomeFanz, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
By using our website, you agree to the collection and use of information as described below, in compliance with South Africa’s Protection of Personal Information Act (POPIA).
1. Information We Collect
We collect the following types of information:
1.1 Personal Information:
When you make a purchase or register on our site, we may collect:
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Your name
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Email address
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Phone number
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Delivery address
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Payment details (securely processed through our payment provider)
1.2 Non-Personal Information:
We may also collect non-identifiable information such as your browser type, device, or how you interact with our site, for analytics and improvement purposes.
2. How We Use Your Information
We use your personal information to:
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Process and fulfill your orders
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Deliver products and communicate delivery updates
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Send order confirmations, receipts, or updates
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Respond to customer queries or support requests
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Improve our website and product offerings
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Occasionally send promotions or new product announcements (only if you’ve opted in)
3. Protection of Your Data
We take your privacy seriously. Your personal information is stored securely and protected from unauthorized access or disclosure.
All payment information is processed through secure, encrypted payment gateways. We do not store your full card details on our servers.
4. Sharing of Information
HomeFanz will never sell or rent your information to third parties.
We only share necessary information with:
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Courier and delivery partners (to deliver your orders)
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Payment processors (to process payments securely)
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IT service providers (for website hosting and maintenance)
All third-party service providers are required to comply with POPIA and maintain the same level of data protection we uphold.
5. Your Rights
Under POPIA, you have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your information
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Opt-out of marketing communications at any time
To exercise any of these rights, contact us at support@homefanz.com
6. Cookies
Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences and analyze how our site is used.
You can disable cookies in your browser settings, though some parts of the site may not function properly.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
support@homefanz.com