By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before using our site or making any purchase.
1. General
This website is owned and operated by HomeFanz. Throughout the site, the terms “we”, “us” and “our” refer to HomeFanz. By using our website, you agree to comply with these Terms and Conditions and our Privacy Policy.
2. Products & Pricing
All products displayed on our website are subject to availability. We reserve the right to discontinue or modify any product at any time without prior notice.
Prices are listed in South African Rand (ZAR) and include VAT where applicable.
3. Orders & Payments
Orders are confirmed once full payment has been received. We accept secure payments via credit/debit card, EFT, or other payment gateways integrated into our website.
4. Delivery
We offer free nationwide delivery across South Africa. Delivery times vary depending on location, typically between 2–7 business days. Rural areas may take longer.
We are not liable for delays caused by couriers or circumstances beyond our control, but we’ll always assist in tracking and resolving delivery issues.
5. Returns & Refunds
Please refer to our Refund and Return Policy below for details on returns, exchanges, or refunds.
6. Intellectual Property
All content on this website, including logos, images, product descriptions, and text, are the property of HomeFanz and may not be copied, reproduced, or used without permission.
7. Limitation of Liability
HomeFanz is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
8. Changes to Terms
We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page with an updated date.
Refund & Return Policy
At HomeFanz, your satisfaction is our priority. If you’re not happy with your purchase, we’re here to help.
1. Eligibility for Returns
You may return an item within 7 days of receiving it, provided that:
- The item is unused, in its original packaging, and in the same condition that you received it.
- You provide a receipt or proof of purchase.
To start a return, email us at support@homefanz.co.za with your order details.
2. Refunds
Once your returned item is received and inspected, we’ll notify you via email. If approved, a refund will be processed within 5–7 working days to your original payment method.
3. Exchanges
We only replace items that are defective or damaged. If you need to exchange it for the same item, contact us at support@homefanz.co.za with a photo of the item.
4. Non-Returnable Items
Certain items cannot be returned:
- Items on sale or clearance
- Hygiene-related products (e.g., cleaning sponges, food containers once opened)
5. Return Shipping
If the return is due to an error on our part (wrong item or damaged product), HomeFanz will cover the shipping cost.
Otherwise, you will be responsible for paying your own return shipping fees.
6. Late or Missing Refunds
If you haven’t received your refund yet, please first check your bank account again. If there’s still an issue, contact your bank. If you’ve done all this and still haven’t received your refund, contact us at support@homefanz.co.za.